Surcee Studios, LLC (“we,” “us,” “Studio”) is committed to protecting the privacy and confidentiality of the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information in connection with your membership, class participation, and use of our website and booking platform. Please read it carefully.
Section 1: Information We Collect
We collect personal information you provide to us directly, as well as certain information collected automatically when you interact with our services.
Information You Provide
- Contact information: full name, mailing address, phone number, email address
- Date of birth and age verification
- Health and medical disclosure information provided in your membership waiver
- Emergency contact name and phone number
- Payment information: credit or debit card details (processed securely through a third-party payment processor; we do not store full card numbers)
- Booking and reservation history
- Communications with Studio staff by email, phone, or in person
- Feedback, survey responses, and reviews you choose to submit
Information Collected Automatically
- Website usage data: pages visited, time on site, browser type, and device information
- IP address and general geographic location
- Booking platform usage data
- Cookies and similar tracking technologies (see Section 8)
Section 2: How We Use Your Information
We use the information we collect for the following purposes:
Membership & Class Services
- To enroll you in classes and manage your membership account
- To process payments and send billing communications
- To maintain your class booking history and attendance records
- To provide instructor modifications and accommodations based on health disclosures
- To contact your emergency contact if a medical situation arises
Safety & Legal Compliance
- To comply with Georgia Health Spa Act requirements (O.C.G.A. 10-1-393.2)
- To maintain signed waiver and agreement records as required by law
- To respond to legal processes, court orders, or regulatory inquiries
- To protect the rights, property, and safety of the Studio, members, and staff
Communications & Marketing
- To send class schedules, Studio updates, and booking confirmations
- To notify you of cancellations, waitlist openings, and schedule changes
- To send promotional emails, special offers, and event announcements (with your consent; you may opt out at any time)
- To share Studio news and content via social media, where you have consented to photography/media use
Business Operations
- To analyze website and booking platform usage for improvements
- To understand class popularity and member preferences
- To fulfill requests for information, feedback, or support
Section 3: Health & Medical Information
We do not sell, share, or disclose your health information to third parties except:
- When you have given explicit written consent
- In a genuine medical emergency where disclosure is necessary to protect your safety or the safety of others
- When required by applicable law or court order
We are not a HIPAA-covered entity. However, we voluntarily apply similar confidentiality standards to all health information in our care.
Section 4: Payment Information
All payment transactions are processed through a PCI-compliant third-party payment processor. We do not store, transmit, or have access to your full credit or debit card number. Only the last four digits of your card are retained in our system for reference purposes. If you have questions about the security practices of our payment processor, please contact us and we will direct you to the appropriate documentation.
Section 5: Information Sharing & Discloure
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party vendors to operate our business, including booking platform providers, payment processors, email marketing platforms, and website hosting services. These vendors are permitted to use your information only as necessary to provide services to us and are contractually required to protect your information.
Legal Requirements
We may disclose your information if required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a sale, merger, or transfer of Surcee Studios or substantially all of its assets, member information may be transferred to the acquiring party, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.
Section 6: Photography & Social Media
If you have consented to photography and media use in your signed waiver, images or video in which you appear may be used on our website, Instagram, Facebook, and other Studio marketing channels. Your name will not be included in any public post without your separate explicit consent. If you wish to revoke your media consent at any time, please notify us in writing and we will honor your request going forward.
We will never tag you on social media or identify you publicly without your permission.
Section 7: Data Retention
We retain your personal information for as long as your membership is active and for a reasonable period thereafter as required for legal, accounting, or dispute resolution purposes. Health disclosure and waiver records are retained for a minimum of five (5) years following the last date of active membership, or as otherwise required by Georgia law. Payment records are retained as required by applicable tax and accounting law.
When we no longer have a legitimate need to retain your information, we will securely delete or anonymize it.
Section 8: Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support marketing efforts. Cookies are small text files stored on your browser.
Types of cookies we may use:
- Essential cookies: required for the website and booking platform to function properly
- Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: support targeted advertising and social media integrations
You may disable cookies through your browser settings. Disabling some cookies may affect the functionality of our website or booking platform. We do not respond to Do Not Track signals at this time.
Section 9: Your Rights
You have the following rights with respect to your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that inaccurate or outdated information be corrected
- Deletion: You may request that we delete your personal information, subject to legal retention requirements
- Opt-out of marketing: You may unsubscribe from promotional emails at any time using the unsubscribe link in any email or by contacting us directly
- Revoke media consent: You may revoke consent for use of your image or likeness at any time by written notice
To exercise any of these rights, contact us at [studio@surceestudios.com] or in writing at the Studio address below. We will respond to your request within 30 days.
Section 10: Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent. If a parent or guardian believes their child under 13 has provided us with personal information without consent, please contact us immediately and we will delete that information from our records.
For members between the ages of 13 and 17, parental or guardian consent is required as part of the minor participation process documented in the membership waiver.
Section 11: Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. These measures include password-protected systems, secure encrypted payment processing, and limited staff access to sensitive information on a need-to-know basis.
No method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable Georgia law.
Section 12: Third-Party Links
Our website and booking platform may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
Section 13: Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify active members by email and post the updated policy on our website with a revised effective date. Your continued use of Studio services after the effective date of any update constitutes your acceptance of the revised policy.
Section 14: Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:
Surcee Studios, LLC
151 W. Washington St., Milledgeville, Georgia 31061 Phone: [Phone Number]
Email: [studio@surceestudios.com] Website: www.surceestudios.com
You may also contact the Georgia Department of Law’s Consumer Protection Division with concerns about your rights as a health spa consumer:
consumer.georgia.gov | (404) 651-8600
surcee (n.): a thoughtful, unexpected gift. | Milledgeville, Georgia | www.surceestudios.com