At Surcee Studios, we know your time is valuable. This policy exists to keep our classes running smoothly, to be fair to instructors and fellow members on waitlists, please read at least Section 1: Class Cancellations (the rest is up to you) and reach out if you have questions.

SECTION 1: CLASS CANCELLATIONS

Cancellation Window, Late Cancellation & No-Show Policy

Classes may be cancelled up to 6 hours before the scheduled start time with no penalty.  Cancellations may be made through the Studio’s booking platform, the Surcee Studios Momence application, or by contacting the Studio directly during business hours.

For drop-ins, cancellations made within 6 hours of the class start time (or now shows) will not be credited back.

For 10-pack members, cancellations made within 6 hours of the class start time (or no shows) will result in one class being deducted from your pack.

For unlimited class members, cancellations made within 6 hours of the start of class will be charged $10, no-shows without cancelation will be charged $15.

SECTION 2: MINIMUM ENROLLMENT & CLASS CANCELLATION THRESHOLD

Classes with fewer than (3) three members registered two (2) hours before the scheduled start time may be canceled.

If you registered for a class that Surcee cancels, you will receive an email or text notification so you can adjust your plans and book another class.  Of course, you will not be charged or lose a class credit when Surcee cancels a class.

We encourage members to book early. The more members who reserve in advance ensures your spot and keeps the class on the schedule.

SECTION 3: CLASS WAITLISTS

If a class is full, you may join the waitlist.  If a spot opens up, you will be automatically added and notified. Once added from the waitlist, the standard cancellation window applies.  If you are added and cannot attend, you are responsible for cancelling.  If no spot opens, you will not be charged.  Note that waitlist additions are subject to the 3-student minimum, above.

SECTION 4: EXCEPTIONS & EXTENUATING CIRCUMSTANCES

We understand that life happens.  Surcee Studios will consider requests to waive a late-cancellation or no-show made in good faith.

These requests must be submitted to the Studio by email or in person within 48 hours of the missed class. We review each request individually. We may request documented circumstances (such as a doctor’s note). The Studio’s decision on these requests is final.

SECTION 5: MEMBERSHIP CANCELLATION (O.C.G.A. § 10-1-393.2)

Membership cancellation is governed by the Georgia Health Spa Act (O.C.G.A. § 10-1-393.2) and your signed membership agreement. The following rights and procedures apply:

7-DAY RIGHT TO CANCEL: You may cancel your membership agreement within SEVEN (7) BUSINESS DAYS of signing, for any reason or no reason, with a full refund of all payments made (minus the fair market value of services received, not to exceed $100.00). Cancellation must be in writing and delivered to the Studio address by midnight of the 7th business day.

“YOU (THE BUYER) MAY CANCEL THIS AGREEMENT WITHIN 30 DAYS FROM THE TIME YOU KNEW OR SHOULD HAVE KNOWN OF ANY SUBSTANTIAL CHANGE IN THE SERVICES OR PROGRAMS AVAILABLE AT THE TIME YOU JOINED. SUBSTANTIAL CHANGES INCLUDE, BUT ARE NOT LIMITED TO, CHANGING FROM BEING COED TO BEING EXCLUSIVELY FOR ONE SEX AND VICE VERSA. TO CANCEL, SEND WRITTEN NOTICE OF YOUR CANCELLATION TO THE ADDRESS PROVIDED IN THIS CONTRACT FOR SENDING A NOTICE OF CANCELLATION. THE BEST WAY TO CANCEL IS BY KEEPING A PHOTOCOPY AND SENDING THE CANCELLATION BY REGISTERED OR CERTIFIED MAIL OR STATUTORY OVERNIGHT DELIVERY, RETURN RECEIPT REQUESTED.”

Verbatim clause required by O.C.G.A. § 10-1-393.2(f).

Medical or Disability Cancellation

Members who become physically unable to use Studio facilities due to a medical condition or disability may cancel within 30 days of providing written notice and documentation from a licensed physician. A pro-rated refund of unused prepaid fees will be issued.

Military Service Member Cancellation | O.C.G.A. § 13-1-16

Active duty members of the U.S. Armed Forces, Georgia National Guard, or Georgia Air National Guard who receive military orders relocating them for 90 or more days to a location that does not support continued membership may cancel by providing written notice and a copy of orders or a commanding officer’s verification. This right cannot be waived.

Standard Membership Cancellation

Outside of the statutory rights listed above, membership cancellation procedures are as follows:

  • Cancellation must be submitted in writing by email or certified mail
  • Please allow up to 10 business days for cancellation processing
  • Cancellations take effect at the end of the current billing period unless otherwise agreed in writing
  • Prepaid unused class packs are non-refundable after the 7-day statutory cancellation period unless otherwise required by Georgia law

To cancel your membership, send written notice to:

Surcee Studios, LLC

151 W. Washington St., Milledgeville, GA

Email: info@surceestudios.com

The best method is certified mail, return receipt requested, so you have proof of delivery.

SECTION 6: CONTACT US

Questions about this policy? We are happy to help.

Surcee Studios, LLC

151 W. Washington St., Milledgeville, GA

Phone: (478) 804-1215

Email: info@surceestudios.com

Website: www.surceestudios.com

Georgia Department of Law, Consumer Protection Division

2 Martin Luther King Jr. Drive SE, Suite 356, Atlanta, GA 30334  |  (404) 651-8600  |  consumer.georgia.gov

 

surcee (n.): a thoughtful, unexpected gift.  |  Milledgeville, Georgia  |  www.surceestudios.com